Bank of Ireland 365 Wins Top Two Contact Centre Industry Awards

17-Nov-04

Bank of Ireland 365 has been awarded the coveted titles of 'Contact Centre of the Year' and 'Best Call Centre Workplace - Ireland' at the 9th Annual Irish Contact Centre Awards.

The Contact Centre of the Year award is presented to the most respected contact centre in Ireland based on a wide range of criteria including the views of peers, clients and suppliers. The 'Best Call Centre Workplace' award is based on a staff satisfaction survey administered by Mitial International Research and distributed to staff in participating call centres during 2004.

Vincent Brennan, Director, Bank of Ireland 365, commented: "These are fantastic accolades both for the business and for every member of staff. The awards recognise their combined efforts in delivering and maintaining quality services, a world-class customer ethos and a strong people focus".

This latest success builds on Bank of Ireland 365's strong record at the Contact Centre Industry Awards where the business has previously won 'Irish Contact Centre of the Year' in 1999 and 'Best Customer Service Delivery' three times since 1998. Bank of Ireland 365's management and staff have also featured in the awards with Pat Pownall winning 'Contact Centre Agent of the Year' in 2002' Patricia Cowan winning 'European Contact Centre of the Year' in 2004 and Carolyn Fullen winning the Irish 'Contact Centre Manager of the Year' in 2003 and 'European Contact Centre People Manager' in 2004.

Bank of Ireland launched its '365' direct channels in 1996, delivering Ireland's first telephone banking system, offering 24 hour personal banking, 365 days a year. Today the business provides integrated direct services to customers via phone, online and their expanded ATM network. Bank of Ireland 365 currently employs 550 staff between Dublin and Kilkenny

Ends

17 November 2004

For further information contact:

Lisa Browne
Services Marketing Manager
Strategy and Marketing Bank of Ireland
Tel: 01 604 3674

Mary Brennan
Group Corporate Communications
Bank of Ireland
Tel: 01 604 3838

Bank of Ireland is regulated by the Financial Regulator. In the UK, Bank of Ireland is authorised by the Irish Financial Regulator and authorised and subject to limited regulation by the Financial Services Authority. Details about the extent of our authorisation and regulation by the Financial Services Authority are available from us on request.
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