What if I do not get a notification asking me to approve a payment?

This may happen if you have notifications turned off for your registered primary security device, or you do not have your device to hand when the payment is being made by the main cardholder or an additional cardholder. In this case, you can retrieve the notification yourself following these steps.

Open the Bank of Ireland app on any of the devices that are registered to the 365 online profile for your business current account and tap on Waiting for your approval.

Swipe to approve the payment, and on the next screen enter 3 digits of the 6-digit PIN to confirm.

Once you have approved the purchase in the Bank of Ireland Mobile app, the person making the purchase can then go back to the seller’s site and complete the transaction there by tapping ‘I have approved in BOI app’.

We recommend that any additional cardholder who is making a payment should let you know in advance, so that you know your approval may be needed. This will save time, especially if you do not get a notification.